Shipping and Return Policies

Oversized and heavy items may incur additional shipping charges.

Shipping Your Order

Orders shipped within Canada should arrive within 1-7 business days.

Shipments may require extra shipping charges not shown on a web invoice. If this is the case for a given product it will be listed on the product page. This is a rare occurrence and applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. You will be contacted to agree with any changes in shipping charges.

FREE SHIPPING ON ORDERS OVER $75 (Retail Online Only)

With a minimum purchase of $75 or more shipping is no cost to you. You must purchase a total of $75.00 worth of merchandise only before taxes, shipping and handling. Does not include Captain Sports gift card unless purchased with merchandise totaling $75.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable without consent by Captain Sports. Not Valid at Captain Sports stores. Cannot be combined with any other offers. Valid on regular Canadian shipping only. Shipping promotions do not apply to orders shipped to Newfoundland, Prince Edward Island, Nunavut, Yukon and the Northwest Territories. Additional charges apply for express shipping.

Return Information

* OVERSEAS SHIPPING ITEM CAN BE RETURNED ONLY IF THE ITEMS ARE DAMAGED *

Please contact CAPTAIN SPORTS if the item is damaged within 48 hrs after order received. All returns must be made within 30 days of your purchase.

* Products must be in original condition and complete packaging.
* Products must be returned unused/unworn, in original product packaging, and with all paperwork, part and accessories to ensure credit.
* Products must be shipped back to Captain Sports at the customers' expense.
* All merchandise must be insured properly by the customer.
* Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.
* Prior to returning the item please contact us for confirmation.
* Captain Sports is not responsible for shipping, handling, or other additional charges for return items.
* All returns or exchanges will be at the discretion of Captain Sports. These returns must be approved by The Captain Sports and will be subject to a 20% restocking fee.
* Custom embroidery or heat transfer is not a refundable or exchangeable item.

RETURN ADDRESS:
Captain Sports
351 Steelcase Rd. West. Unit #3
Markham, Ontario
L3R 4H9
Tel: 905-946-0800

Damaged Shipments

While it is very rare, sometimes shipments are damaged during transit. Claims for damaged goods take time and proper documentation. Damaged or shorted shipments must be reported within 48 hours of receiving the shipment in order to start the claim process. It is the responsibility of the receiver to inspect the shipment in its entirety before signing off on the shipment. In the rare case, there is damage or a shortage it must be clearly noted and signed for by the driver as well as the receiver on the delivery paperwork. The paperwork must be submitted along with photos within the 48 hours time frame.

Failure to provide the necessary documents will result in an incomplete claim and will not be accepted by the delivery company. 

Damaged or Incorrect Items

In the event that any of your products arrive damaged, or you receive the wrong item, please Contact Us within 48 hours.

Backorders

If you order a product which is out of stock, we will contact you as soon as possible to see if you wish a substitute size or item. If you would prefer to wait for the item to arrive, we are happy to accommodate backorders.